Trouble doesn’t seem to be ending for Uber, or maybe, when you become such a big company, it is like a country: there is a mix of everything because so many people are involved. According to a press conference conducted by Uber the cab driver responsible for killing 6 people in Kalamazoo, Michigan had good ratings. There were no “red flags”, according to this USA Today link, that would indicate that something was horribly wrong with Jason Brian Dalton, who is not guilty of shooting and killing six people and critically injuring two.
According to Uber the driver had cleared all the background checks and was approved to be a driver on January 25. Since then he had completed over 100 rides without any problem.
According to Joe Sullivan, Uber’s chief security officer, “Overall, his rating was good. Before the events it was 4.73. Generally speaking he had received very favourable feedback from riders. There were no red flags if you will.”
Incidentally, 4.73 Uber rating isn’t considered good. Previously it has been defined as below average, needs to improve. Anything less than that can get a driver deactivated.
Some analysts believe that Uber’s rating system isn’t good. Although you can rate a cabdriver and give him or her 1 to 5 stars, the rating interface is skewed in such a manner that unless something really horrible happens, you will always end up giving a 5 star rating.
According to this Guardian report, Uber failed to prioritise safety complaint on the murderous driver. According to the report, there had been a complaint that Jason Brian Dalton had been driving dangerously. One of the riders, Matt Mellen literally had to jump out of the car and call 911.
In Uber’s defence, one of the spokespersons said that Uber is supervising 3 million rides per day and it is humanly not possible to monitor every diver.
The Uber driver Shiv Kumar Yadav who raped an executive in Delhi on December 5, 2014, had also gone through a stringent background check. The service was banned in Delhi for some time and later on, when it was resumed, it incorporated many security features in its vehicles as well as the app, especially for women passengers.