Samsung is publishing a full-page apology in major newspapers for the trouble its customers had to go through due to the exploding Samsung Galaxy Note 7 smartphones. Samsung has had to recall millions of Galaxy Note 7 devices because many batteries had caught fire. The full-page apology has been published in the Wall Street Journal, the New York Times and the Washington Post. The apology says:
An important tenet of our mission is to offer best-in-class safety and quality. Recently, we fell short on this promise. For this we are truly sorry. We will re-examine every aspect of the device, including all hardware, software, manufacturing and the overall battery structure. We will move as quickly as possible, but will take the time needed to get the right answers.
Samsung still hasn’t been able to figure out why the batteries of Samsung Galaxy Note 7 smartphones were exploding. The problem is so vexing that the company cannot even manufacture the next version of their smartphones because unless they figure out what’s causing the problem in the Galaxy Note 7 smartphones, they cannot be sure that the next line of phones will not inherit the same problem.